Your appointments are very important to our client team members of Salon and Spa; it is reserved especially for you. We understand that sometimes schedule adjustments are necessary therefore, we respectfully request at least 24 hours notice for cancellations.
Out of respect for our staff and to better serve our clients, we have revised our cancellation guidelines. We value and appreciate the time that you have reserved with our team members. This change in policy will enable us to increase productivity and efficiency.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.
We require a 24 hour cancellation notice on appointments. Failure to do so will be considered a "No Show."
After two "No Shows" we will require a credit card to book future appointments.
For any subsequent missing appointments, the full amount of the service will be charged to the credit card.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. Salon and Spa policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientèle. Thank you for viewing and supporting our policies criteria.
Confirmation Calls, Text, and E-mails
As a courtesy, we will call and confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
Clients Receive Discounts when Salon Cancels
Panache Salon and Spa staff stands by our policies, we feel that it is only fair that we honor the same policies to our clients, if in any reason the salon has to cancel on a client less than 24 hours of the appointment scheduled; we will honor 25% off on your next service.
But, if the cancellation is due to situations that are out of our hands such as power outage, water outage, staff member medical emergency or auto accident, any unfortunate incidence, etc… we would gladly reschedule your appointment. The 25% discount will not apply.
If you have any questions about this Cancellation Policy, please contact us at firstname.lastname@example.org.
This policy was last modified on August 21, 2013.